How does 9-1-1 work?

Trained call-takers are the first to receive 9-1-1 calls.  A call-taker speaks with callers to verify their identity, the location of the emergency, and the nature of the emergency.  The call-taker may continue to ask questions in order to clarify information that could assist in the response; this does not delay the response time.

The call-taker actively enters the information into a computer-aided dispatch system (CAD).  Based on the nature of the emergency, the call-taker will determine whether to assign the call to FMPD, FMFD, or EMS, and routes the information to the appropriate dispatcher.

The FMPD has four designated geographic areas, which have a 24/7 dispatcher on a radio channel.  The dispatcher manages the assignment of on-duty response units with the queue of calls that come.  In some cases, a dispatcher may contact the 9-1-1 caller to obtain additional information for the units.

Show All Answers

1. What Is the Emergency 9-1-1 Center?
2. Who receives my call?
3. When should I call 9-1-1?
4. How does 9-1-1 work?
5. How can I call 9-1-1 anonymously?