The Communications staff is crucial to citizens in times of crisis. Whether citizens call 911 or a non-emergency number, they depend on communications personnel to ensure they receive the help they need. Communications must provide an acceptable standard of care with each call received and dispatched.

The primary function of communications personnel is to maintain a vital link between the general public, department personnel and other agencies. Communications personnel are responsible for taking calls from the public, obtaining all the necessary information from the caller, dispatching officers to calls for service and relaying to them the information that many times is crucial for their safety.