Professional Standards Bureau
The Professional Standards Bureau is intended to help you, the community and the police as well. The PSB is dedicated to creating a safe police environment and providing a responsive police service through an innovative problem solving partnership with the community. The PSB focuses on quality control and customer service. Citizen involvement is vital to managing any public agency and police service is evaluated through commendations, suggestions and complaints. Complaints are investigated thoroughly and impartially by the PSB. It acts as the investigative component for the Police Chief and responds to community concerns of police misconduct or discourtesy, and ensures that an important link remains intact between your police department and you.
What do we do?
The Professional Standards Bureau is comprised of Internal Affairs, Accreditation and the Training unit. The PSB utilizes all three areas of responsibility to better serve the community. The PSB is supervised by Captain Dennis Eads. A top priority of the PSB is making sure the department has met specific professional standards deemed appropriate through The Commission on Accreditation for Law Enforcement Agencies (CALEA). FMPD was awarded its first CALEA Accreditation in 2011. The purpose of CALEA is to improve the delivery of public safety services primarily by maintaining a body of standards developed by public safety practitioners, covering a wide range of up-to-date safety initiatives; establishing and administering an accreditation process; and recognizing professional excellence.
How do I contact the Professional Standards Bureau?
The Professional Standards Bureau can be contacted at (239) 321-7708 or at the Police Station which is located at 2210 Widman Way, Fort Myers, FL 33901. The hours of operation are 8:00 am to 5:00 pm, Monday through Friday. The Professional Standards Bureau can also be contacted by e-mail.
How do I make a complaint?
Bring your complaint to the attention of the Professional Standards Bureau as soon as possible, either in person, by telephone, fax or e-mail. You may also call the Police Department’s main switchboard at (239) 321-7700 and ask to speak to the on duty Patrol Shift Commander or a Supervisor.
What is the process for filing a formal complaint?
1. The Professional Standards Bureau will take sworn statements from the complainant and any witnesses to the incident. These statements are notarized and treated in the same manner as testimony in a court of law; therefore, Perjury Statutes apply.
2. The officer involved, and any other officer at the scene of the incident, may be required to submit a sworn statement in response to the complaint.
3. When appropriate, medical records are examined, physical evidence is gathered, and photographs may be taken.
4. The complainant and witnesses may be requested to take a polygraph examination.
5. Once the investigation is completed, the case is forwarded to the employees Lieutenant and then to the Bureau Commanders for review and disposition and then to the Chief of Police (if required by policy).
6. The Chief of Police decides if discipline (suspension or higher) will be administered to the officer.
7. An Officer can appeal disciplinary action through their bargaining unit or Civil Service Board or to an Arbitrator. The Arbitrator may alter or sustain the Chief's decision.
8. Upon final disposition of the case, a written response from the Professional Standards Bureau will be sent to the citizen and the officer involved.
The men and women of the Fort Myers Police Department strive everyday to not only protect and serve the residents of the City of Fort Myers but to make it a better place to live. It is our policy to recognize employees of exemplary performance of their duties. There are three award categories: letters of recognition, departmental awards and community sponsored awards. You can compliment an employee by calling the PSB or by writing a letter. A letter is preferred so it can be placed in the employee's personnel file.