Captain Mike Viola oversees the Administration Bureau, which includes many of the support functions of the agency as well as the community initiatives and youth programs.

Communications

The Communications staff is crucial to citizens in times of crisis. Whether citizens call 911 or a non-emergency number, they depend on communications personnel to ensure they receive the help they need. Communications must provide an acceptable standard of care with each call received and dispatched.

The primary function of communications personnel is to maintain a vital link between the general public, department personnel and other agencies. Communications personnel are responsible for taking calls from the public, obtaining all the necessary information from the caller, dispatching officers to calls for service and relaying to them the information that many times is crucial for their safety.

Recruitment

The Recruitment Unit reviews applications for civilian and sworn openings at the agency.  Extensive background investigations are required for sworn employees according to Florida State Statutes and they are completed by specially trained officers at the agency.  This unit works closely with the City Human Resources Office to complete the hiring process.

Records Division

Aside from police officers, members of the Records Division are the employees most likely to directly serve the citizens of Fort Myers. Supervised by Joe Gallo, the Records Division is responsible for maintaining all reports of crimes, arrest reports and accident reports.

Records employees also make these reports available to the public.

All original reports are carefully stored and eventually microfilmed after several years. Records clerks also enter data from the reports in the department's computer system for tracking criminal histories and for statistical purposes.

Captain Mike Viola oversees the Administration Bureau, which includes many of the support functions of the agency as well as the community initiatives and youth programs.

Communications

The Communications staff is crucial to citizens in times of crisis. Whether citizens call 911 or a non-emergency number, they depend on communications personnel to ensure they receive the help they need. Communications must provide an acceptable standard of care with each call received and dispatched.

The primary function of communications personnel is to maintain a vital link between the general public, department personnel and other agencies. Communications personnel are responsible for taking calls from the public, obtaining all the necessary information from the caller, dispatching officers to calls for service and relaying to them the information that many times is crucial for their safety.

Recruitment

The Recruitment Unit reviews applications for civilian and sworn openings at the agency.  Extensive background investigations are required for sworn employees according to Florida State Statutes and they are completed by specially trained officers at the agency.  This unit works closely with the City Human Resources Office to complete the hiring process.

Records Division

Aside from police officers, members of the Records Division are the employees most likely to directly serve the citizens of Fort Myers. Supervised by Joe Gallo, the Records Division is responsible for maintaining all reports of crimes, arrest reports and accident reports.

Records employees also make these reports available to the public.

All original reports are carefully stored and eventually microfilmed after several years. Records clerks also enter data from the reports in the department's computer system for tracking criminal histories and for statistical purposes.